Nguyễn Thuỵ Kim Uyên
Deputy Operations Manager
More than 10-year experience in the Food and Beverage industry at domestic as well as international brand chains has helped me understand core values, improve skills in customer service and enhance the ability to lead a team.
With the desire to learn and develop in a challenging and creative environment, which is also able to enhance my skills, I hope to be a part of this, hence contribute to the successful development and innovation of the whole organization.
Thông tin cá nhân
Họ và tên
Nguyễn Thuỵ Kim Uyên
Giới tính
Nữ
Ngày sinh
23/10/1991
Địa chỉ
258 Nguyễn Công Trứ, P.Nguyễn Thái Bình, Q1, TP.HCM
Cập nhật
03/07/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
30 - 40 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
More than 10-year experience in the Food and Beverage industry at domestic as well as international brand chains has helped me understand core values, improve skills in customer service and enhance the ability to lead a team.
With the desire to learn and develop in a challenging and creative environment, which is also able to enhance my skills, I hope to be a part of this, hence contribute to the successful development and innovation of the whole organization.
Kỹ năng
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Training and Development 100%
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Sales planning & Data analysis 100%
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Customer Relationship Management 100%
-
Problem Solving Skills & Critical Thinking 100%
-
Operations Management & Visual Merchandising 100%
Học vấn - Chuyên môn
SaigonACT
Quản trị Du Lịch & Nhà Hàng Khách Sạn - Cao đẳng - 2009 - 2012
Kinh nghiệm làm việc
DEPUTY OPERATIONS MANAGER tại PHÊ LA
Vietnam - 8/2023 - Hiện tại
- Successfully build a process for controlling and evaluating hygiene and customer service quality for the entire system.
- Successfully build the company's core values as well as curriculum to create a transparent working environment, along with reward programs for internal operations staffs.
- Successfully build and train the first customer service experience improvement curriculum for the entire system.
- Successfully cooperate with the Human Resources department to develop orientation sessions for new employees and an annual probationary and performance evaluation process for employees, promoting advancement of the Operations department.
- Together with the Marketing department, create programs to enhance the experience for employees and customers.
- Cooperate with the QC department to successfully build a periodic control process on hygiene and product quality.
- Successfully set up and train the first Craft Blending store model for Hanoi and Ho Chi Minh areas for 3 consecutive months.
- Successfully recruited and trained managers at District Manager position.