Mobeen Akhalwaya

Work Environment: Fast passed, operations and engaging guest experiences.

Position: Director, head of department with leadership skills, leveraging my extensive experience in both areas to enhance guest satisfaction and drive profitability.

Location: Nationwide

Timing: I am available for interviews and discussions during flexible hours. Please let me know a suitable time that works best for you.

Income Expectation: I am open to discussing compensation details, aiming for a competitive package commensurate with my experience and the responsibilities of the role.

• 2024:
1) GDPR/PDP – Privacy and Data Protection – GLOBAL - MULTI
• 2023:
1) ESG Certification (Environmental, Social and Governance) School for Change
2) Leadership through Communicating
3) Employee Engagement
4) Work-Life Balance
5) Managing Self-Doubt to Tackle Bigger Challenges
6) Personal Branding
7) Productivity Improvement
8) Interpersonal Communication
9) Emotional Intelligence
10) Communication & Transparency
11) People Management
12) Strategic Analysis & Business Analysis
13) Financial Literacy
14) Priority Management
15) Agile Project Management & Change Management
16) Workload Prioritization
17) Artificial Intelligence for Business

Confectionery Baking

Sales And Marketing Education Development

Qualification(Advanced Personal T: Health And Fitness

Diploma

Sports Therapist

Golden Medallion Certification

Sports, Events, Entertainment Management

• Completed Coursework: A 7-Month General Manager Development Program, June 2023 - February 2024
• Professional Development Studies: 2023
1) Loyalty,
2) HMAs, Business Ratios & Forecasting
3) Business Intelligence
4) Strategic Revenue Management
5) Budgeting & P&L Statements
6) Business Analytics
7) Think Like An Owner
8) Gallup Strengths Workshop - Strengths Coaching
9) Commercial
10) Digital

• Developed and executed targeted marketing campaigns, driving significant increases in sales revenue.
• Provided customized sales and marketing strategies, elevating client satisfaction and loyalty.
• Implemented innovative advertising techniques to broaden market reach and enhance brand visibility.
• Cultivated strong customer relationships through exceptional communication skills, fostering long-term loyalty.
• Motivated and guided clients to achieve their fitness goals, delivering personalized coaching and support.
• Conducted dynamic and engaging fitness classes, ensuring high levels of client satisfaction and retention.
• Successfully negotiated lucrative deal with SAB (South African Breweries), securing 250 contracts in single day and establishing long-term gym membership partnership with Virgin ACTIVE.

• Spearheaded sports and events management across six countries as Sports & Events Manager at ClubMed, setting industry benchmarks for excellence.
• Demonstrated exceptional leadership, ensuring seamless operations and delivering unforgettable guest experiences in sports and event management.
• Led events management for two resorts in Maldives, significantly enhancing guest satisfaction and engagement.
• Leveraged extensive expertise as lifeguard, rock climbing instructor, circus instructor, yoga, and aerobics instructor, enriching guest experiences with diverse activities.
• Elevated sports and events at Bintan Island, driving increased guest engagement and satisfaction.
• Achieved operational excellence and guest satisfaction as Sports Manager in Japan, consistently delivering exceptional service and experiences.
• Managed diverse teams and implemented engaging activities across various ClubMed resorts, ensuring unparalleled guest experiences.

collaboration and innovation.
• I managed the planning, coordination, and execution of all resort events, ensuring seamless operations across multiple departments to deliver exceptional guest experiences.
• Designed comprehensive program structures for recreational activities, animation, concierge services, and health and fitness programs.
• Spearheaded engaging spa and entertainment programs, enhancing guest satisfaction and driving revenue growth.
• Setup recreation for other Accor resorts in Thailand, including developing SOP booklets for kids' club operations.
• Maintained consistently high audit scores above 95%, demonstrating commitment to excellence and industry standards.
• Closed significant agreement with PUMA for 200 room nights and coordinating two team-building events, one of which involved full day on boats with meals included, as well as two gala events.
• Organized notable CSR running event, raising funds for NAT orphanage with 145 km run from Phuket to Krabi.

• Spearheaded pre-opening operations, driving innovation in guest experiences, entertainment, and safety.
• Collaborate closely with F&B team to organize revenue-boosting events and enhance guest satisfaction.
• I oversee the planning, coordination, and execution of all events at the resort, ensuring seamless operations across multiple departments to deliver exceptional guest experiences.
• Design and implement engaging recreation activities, health programs, and spa programs.
• Led sales efforts, securing new contracts and clientele, resulting in sustained revenue growth.
• Pioneered successful signature events, setting industry benchmarks and establishing the resort as a trendsetter.
• Developed comprehensive outlet projects to optimize operational efficiency and revenue management.
• Achieved exceptional guest satisfaction scores, surpassing brand standards and ensuring overall property success.
• Participated in Accor's Mini Master's – General Manager Development Program, focusing on analytical thinking, revenue management, and team empowerment.
• Achieved a consistent increase in Spa GOP year on year, surpassing budget expectations despite a 21% decrease in occupancy compared to the previous year.
• Actively engaged in community initiatives and CSR programs, contributing to positive impact and goodwill.