- Ability to communicate effectively with a wide range of customers. - Able to handle complaints and difficult situations. - Professional and friendly at all times with great energy and enthusiasm. - Able to contribute effectively to team projects. - Strong points: hard working, fast learning, good negotiation skill and problem-solving oriented person. -Strong Communication skill, Group working

September 2009 – June 2013 Bachelor of English Hanoi University Km9 Nguyen Trai, Thanh Xuan, Hanoi ● Major in Translation and Interpretation ● GPA: 8.0/10

July 2013 – Present Sales Coordinator Yamazen Vietnam Co., Ltd 269 Thuy Khue str., Tay Ho dist., Hanoi ● Assist Sales Manager to control orders and adjust delivery to meet customers’ request ● Handle customer requests, inquiries, and complaints if any ● Contact and make telesales to customers daily ● Negotiate and solicit business/contracts across assigned segment ● Prepare documents and arrange domestic logistics (import/export customs clearance, transportation...) ● Control sales data, make sales report monthly, evaluate sales growth, and submit to sales manager August 2010 – October 2013 English Teacher ● Teaching Vietnamese for Singaporean people (2011) ● Teaching Vietnamese for Australian people (2012) ● English teacher in ABC Foreign Language Center, Hanoi University (May 2012- May 2013) ● Home tutor ( Secondary school and high school students, postgraduate - students whose majors are not English) (2010-2013) ● Teacher of EIE English Center from May to October, 2013 March 2011 – June 2013 Freelance Interpreter & Translator ● Interpreter for ETS Company of Malaysia in “Conbuilt” Exhibition in March, 2011 ● Interpreter and Saleswoman for Resco Technical Company (Malaysia) in Expo Trade Fair in April, 2011 ● Interpreter for ILDEX Conference 2011 in National Convention Center in September, 2011 ● Interpreter for Trade Link Company (Singapore) in September, 2011 ● Interpreter for Krista Education Group in March, 2012 ● Interpreter for Sutton Tool – Technical company (Australia) in March, 2012 ● Interpreter for Airwell Pump Co. – Technical company(Australia) in April, 2012 HOANG THI DUYEN ● Interpreter, Translator for Malaysian Trade Promotion Department (MATRADE) (a division of the Embassy of Malaysia) in November, 2012 ● Interpreter for LIFE – pharmaceutical company (Pakistan) in May, 2013