Assistant Hotel Director tại Genting Cruise Lines - Dream Cruise

1/2019 → / (5 năm 10 tháng)

Hongkong

Report to Hotel Director, Assist Hotel Director in the overall hotel operations to ensuring the establishment works as smoothly as possible. - In charge of overseeing Room Division, Events, Butler and Retail. - Support and monitor all F&B outlets in daily operations. - Responsible for monthly financial reports, analysis of operating expenses and revenue. - Weekly prepare revenue action plans with all Revenue Section to ensuring all achieve the target and make necessary decisions needed to improve the revenue. - Make all the necessary decisions needed in the assigned division and ensure all the hotel rules and policies are implemented. - Monitor, set goals, plans to promote and improve the service of their department. - Handle client’s complaints and compliments about their department. - Coordinates all special function in public rooms or open decks as scheduled, such as cocktail parties, sail-away parties, ect. - Cooperates closely with all sections to ensure that all cabins, hotel facilities are proper cleaning and ready for 3,500-4,000 guests check-in during embarkation day.