Premium Customer Service Leader tại Jio Health Smart Clinics

7/2019 → Hiện tại

1st Floor M-Plaza Building, 39 Le Duan Street, Ben Nghe Ward, District 01

- Make bookings via email, phones, zalo… for Premium Customer - Reply via email, phones, fanpage,… for guests about the booking status, invoices, necessary information,… - Solving problems and complains before guest check in clinic and after check out. - Checking and make evaluation the work of Customer Service Department - Suggest idea and coodinate with relevant departments to improve customer service quality. - Training and instructing for new Customer Service Staff.

Customer Service Supervisor tại Oh Vacation Company (Vacation Ownership - Timeshare)

10/2017 → 6/2019 (1 năm 8 tháng)

19th Floor Pearl Plaza, 561 Dien Bien Phu Street, Binh Thanh District, Ho Chi Minh City, Viet Nam

- Make bookings via email, phones… from guests. - Reply via email and phones for guests about the booking status, necessary information,… - Solving all problems when guest check in hotel and dealing complains from guest before check in hotel. - Send payment/reminder/warning/termination notice and to collect payment from owners by emails and phone calls. - Liaise with Sale to push for payment collection. - Making reports for Customer Service Manager about number of bookings, revenue, important complains everyday. - Training and instructing for new Customer Service Staff to become familiar with tasks.

Senior Reservation Executive tại Vinpearl Phu Quoc Resort – Vingroup

3/2015 → 10/2017 (2 năm 7 tháng)

Ganh Dau Ward, Phu Quoc Island, Kien Giang Province, Viet Nam

- Make bookings via email, phones,…. from direct guest. - Control all bookings from OTA channel/ travel agent’s extranet (booking.com, Expedia, Agoda, GTA, Ctrip,..) to avoid miss bookings or double bookings. - Control room availability on hotel’s system to inform revenue department stop sale on OTA channel. - Prepare reports monthly and explain for revenue manager when appear differences on hotel’s system. - Control room availability on hotel’s system to inform revenue department stop sale. - Review all bookings before 03 days prior to check in date to make sure all bookings are correct on system, support front office department and other departments to check the bookings if the differences appear. - Informing to guest ( Travel agents, direct guests,…) and following the guest’s payment base on the payment’s condition of every booking.

Tống Phước Anh - Sale & Premium Customer Service Manager

Jio Health Smart Clinics

anh.tong@jiohealth.com - 0794878309

Trần Vũ Phương Linh - Customer Service Manager

Oh Vacation Company (Vacation Ownership - Timeshare) – Empire Group

linh.tran@ohvacation.com - 0982140788

Phan Thi Xô Viết - Reservation Team Leader

Vinpearl Phu Quoc Resort

viet.phan@vinpearl.com - 0905470541