Duty Manager
- Hạn nộp: 30/05/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Sơn Trà - Đà Nẵng
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
N/A
20/05/2024 08:50
Mô tả công việc
DUTIES AND RESPONSIBILITIE
Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Oversee and supervise guest arrivals and departures with the front office supervisor
Greet the VIP guests of the hotel. As directed by the Front office Manager. Perform special services for VIP Guest’s.
Financial Performance (Upselling, Room Revenue, Operation Auditing)
Co-ordinate with all departments concerned in order to maintain Front Office functions properly.
Focus on customer satisfaction (Guest Feedback, Social Media Review). Handle guest complaints and other related problems and report on the Guest Feedback logbook.
Assist Reception, Guest Relations and Bellman during they are busy.
Answer guests inquires, attend to the needs of the guests.
Approve and sign for allowances, rebates etc., as required by Finance team.
Authorise charges to be made for late departures and/or compliments on them.
Motivate and maintains good staff relations.
Maintain and be guided of hotel policy on credit/lost and found hotel guests properties.
To responsible for front office operation during the absence of Front Office Manager
To discuss all matters that needed to follow up with the next shift (Front Office
Supervisor).
Approve the working schedule for the front office attendants and submits them to Front Office Manager
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front office Manager and Front Office Supervisor.
Assign and approve Duty roster for all Front Office staff.
Showing Initiative, Problem Solving, Staff Training, Team Leading
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Have a good knowledge of all systems and standard operating procedures of Front Office
Have a complete understanding of the Front Office Policies and Procedures, Job Description, Hotel Employee Handbook, Hotel’s policy relating to fire, safety and health
and to adhere to the regulations contained therein. Report any hazard to health or safety immediately to Front Office Manager or any other appropriate Department Head
Quyền lợi được hưởng
- Competitive salary package;
- Health Care & Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;
Yêu cầu công việc
Degree in Hospitality Management
Required Skills –
Well communication in English and Vietnamese
Good customer service
Handling guest complaints
Time management & organsation skill
Experience –
At least 6-month experience in the same position or minimum 2-year experience in Supervisor
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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- Quy mô:
- 92 Võ Nguyên Giáp, Mân Thái, Sơn Trà, Da Nang, Vietnam
- http://seldemerhotelandsuites.com/
Sel De Mer Hotel & Suites, a 5-star boutique hotel, will open in 2019. With 164 thought rooms and suites designed in a great modern style, homey. Onsite facilities include 3 restaurants and bars, wellness area, infinity pool, children's playroom. Sel De Mer Hotel & Suites promises to be a great highlight on the tourist map in Da Nang Location: 92 Vo Nguyen Giap, Man Thai Ward, Vo Nguyen Giap Street, Man Thai Ward, Son Tra District, Danang City.
Thông tin liên hệ
- hrm@seldemerhotelandsuites.com - Human Resources Manager