Reservation Executive

1. Main tasks

Reserve booking as required by the Sales Department

- Reserve / revise / finalize / follow / reconfirm bookings sent by the Sales Department

- Update and discuss the new suppliers and products with the Contracting and Product Department.

- Update suppliers’ amendment and inform concerning departments: Sales, Contracting, Marketing, and Production

- Conduct monthly payable report and transfer the report to the Operation Manager

Monitor, supervise and solve problems arising from suppliers

- Pre-check services to make sure all services are reserved before the client’s arrival

- Directly solve problems arising during the tour and take responsibility for any problems arising and any additional costs

- Update the issues in the issue reports and transfer them to the Quality Control Department

2. Other tasks

- Review supplier quality with the Contracting / Production Department

- Update and implement all commitments, policies and guidelines about Sustainability

- Lunch Allowance

- Full insurance regime under current labor law, plus Premium health care insurance, 24/24 accident insurance

- Professional training and personnel activities organized periodically

- Career development opportunities at internal organizations

- Other modes of Vietnam Labor law

1. Competencey

- Fluent in English language

- Good knowledge of the Tourism field, Hotel and Tourism Management

- Good leadership and management skills

- Good analytical and problem-solving skills and strong decision-making skills

- Good presentation skills

- Good communication skills

- Good computer skills (Excel, Word, Outlook)

- Good planning and organisational skills to balance and prioritise work

- Self-motivated to learn new concepts and participate in new projects

- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive

2. Education

- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Economy or other related fields

3. Experiences

- At least one years of experience in the same position