Reservation Agent

• Hạn nộp: 25/05/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team
• Transforms a request for information into a potential reservation as soon as there is an opportunity
• Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
• Counters any objections with a suitable and structured sales argument; passes on any questions that cannot be answered to his/her superior
• Handles reservations by applying the various step-by-step processes defined by the brand ("Reser-Vision")
• Enters reservation details precisely and correctly
• Ensures that information is passed on to the people concerned
• Confirms the reservation; takes care over written communications

Quyền lợi được hưởng

- Salary + Service charge

Yêu cầu công việc

• Diploma or degree in hospitality or sales
• Preferably has 1 or 2 years' experience in a customer service or telephone contact position
• Accessible to beginners, with on-the-job training
• Knowledge of reservation and distribution tools
• Knowledge of the hospitality sector
• Computer literate: desktop applications and internet
• Fluent in the national language, good working knowledge of English
• A third language would be a plus
- Guest oriented and service minded
- Good listening and analytical skills, attentive
- Commercial know-how
- Diplomacy and self control
- Self-confidence
- Dynamic
- Confident speaking skills
- Excellent telephone manner
- Ability to work well under pressure
- Good team player

Yêu cầu hồ sơ

CV in Vietnamese, English

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