Duty Manager

-Be proactive in observing operational needs across the hotel

-Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.

-Demonstrate thorough knowledge of and encourage active selling all products, services and special events within the hotel, leading by example.

-Assist with associate scheduling and rostering to provide adequate coverage of shifts.

2. Overseeing the quality of guest service quality of resort

-Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction

-Ensure that all guests are warmly welcomed, and recognized.

-Coordinate the maintenance and utilization of the Guest History database, to ensure that Returner Guest receive special attention.

-Be proactive to meet our guests as much as possible to obtain their satisfaction.

-Work closely with other deparments to priortize guest services.

3. Training and coaching

-Ensure that all Front Office associates are motivated and trained in the correct method of Front Office service

-Assisting with the maintenance of standards and procedures, training, certification, and performance appraisals.

• Hỗ trợ nhà ở
• Hỗ trợ 1 bữa ăn trong ca.
• Hỗ Trợ các loại bảo hiểm.
• Hỗ trợ học phí cho con tại Trường Quốc Tế Kinh Bắc
• Miễn phí/ Giảm giá các dịch vụ của của resort
• Môi trường phục vụ theo tiêu chuẩn Quốc tế
• Cơ hội thăng tiến cao

• Tốt Nghiệp Nghành Nghề Liên Quan.

2. Kinh nghiệm / Experience:

• Có kinh nghiệm từ cấp Tổ trưởng/ Giám sát.
• Ưu tiên ứng viên đã từng làm môi trường resort, khách sạn tiêu chuẩn 5*.